Terms and Conditions

This document is an electronic record under the Indian Contract Act, 1872; the Information Technology Act, 2000; the rules made thereunder; and the amended provisions regarding electronic records in various statutes as amended by the Information Technology Act, 2000.

This electronic record is generated by a computer system and does not require physical or digital signatures.

These terms of use (“Terms of Use”) are published in accordance with Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, which mandate the publication of rules, regulations, privacy policies, and terms of use for access or usage of a platform. These Terms of Use govern access or usage of the website https://panlekar.com (“Panlekar”), owned and operated by Panlekar Footwear LLP, having its registered office at R.no.29/1^st floor, Dubash building,Baporao Jagtap Road,Agripada, Jacob circle, Mumbai (400011).

These Terms of Use constitute a legally binding agreement between you (“you,” “your,” or “User”) and the Company (“we,” “us,” “our,” or “Company”).

Your access to the Website signifies your consent to these Terms of Use and constitutes a valid contract formed through electronic means, enforceable in the same manner as a written contract. Your use and purchase of the products and services available on the Website (hereinafter collectively referred to as the “Service(s)”) are governed by the following terms and conditions, along with applicable policies incorporated herein by reference. By accessing the Website or using the Services, you agree to accept and be bound by these Terms of Use. If you do not agree with all the Terms of Use, including the Privacy Policy, or are unable to comply with these terms, please refrain from using the Website or the Services.

User Obligations:

By using the Services, you are subject to the rules, guidelines, policies, terms, and conditions applicable to such Services, all of which are incorporated into these Terms of Use by reference. You acknowledge and agree that the Company may modify any part of these Terms of Use at any time by posting amended terms on the Website. Your continued use of the Services or Website signifies your acceptance of the amended terms, which will apply to you from the date of their publication. It is your responsibility to review these Terms of Use periodically for updates or changes. In case of conflict between these Terms of Use and any other policy or document on the Website, these Terms of Use shall prevail.

Website Access and Availability:

Your access to the Website may be occasionally suspended or restricted at the sole discretion of the Company to facilitate repairs, maintenance, or the addition of new features or services, without prior notice. The Company shall not be held liable for any inconvenience caused due to the non-availability of the Website during such periods. However, we will make every effort to ensure uninterrupted availability and uptime of the Website.

Thank you for choosing panlekars . For any queries or concerns, please contact us at +91 93224 89419

1) Eligibility
The Services are available only to individuals who can legally enter a binding contract under the Indian Contract Act, 1872. If you are not of legal age to form such a contract, you are prohibited from using the Services. Individuals deemed “incompetent to contract” under the Indian Contract Act, 1872—such as minors or undischarged insolvents—are not permitted to access the Website or use the Services. If you are a minor (under 18 years of age), you must not register on the Website, transact, or use the Services. While registering or placing an order, the Company relies solely on the information you provide. If any information provided by you is found to be false, you agree to indemnify and hold the Company harmless against any civil or criminal claims from third parties.

2) User Account and Registration

Account Creation and Order Placement
To place an order, you must provide your contact details and email address. You will be eligible to place orders after completing the necessary information, including your address, delivery options, and payment details. For additional transactions or reviewing previous orders, the Company will verify your contact information and email address using a one-time password (OTP), which you must provide to proceed with the order.
Legitimate Use
You agree to use the Website solely for legitimate inquiries or orders. Speculative, false, or fraudulent orders are strictly prohibited. If such orders are suspected, we reserve the right to cancel them and notify relevant authorities. You also agree to provide accurate and complete contact details (email, address, etc.), as failure to do so may prevent us from completing your order.
Account Security
You must:
(i) Notify the Company immediately of any unauthorized account access or security breaches.
(ii) Log out of your account at the end of each session.
The Company may, at its sole discretion, verify the information associated with your account.
Limitation of Liability
The Company, its employees, agents, directors, and officers are not liable for any loss or damage resulting from your failure to comply with these terms. We reserve the right to restrict access, terminate accounts, or remove content at any time without notice.
Account Responsibility
You are responsible for securing access to your account and accept responsibility for all activities conducted under it. We are not liable for losses or damages resulting from your failure to protect your account. We reserve the right to refuse service, terminate accounts, or modify content at our discretion. The security and confidentiality of your account are solely your responsibility.
Authorization and Privacy
By using the Website, you consent to the inclusion of your account information and authorize the Company to use it per the Privacy Policy. The Company reserves the right to terminate or deny access if the information provided is false or misleading, with or without explanation.
Privacy Policy Compliance
The usage, protection, and confidentiality of your account information are governed by the Company’s Privacy Policy. Please review the Privacy Policy thoroughly before creating an account or sharing personal information on the Website.
3) Contract of Sale
a. The listing and display of products on our website serve as an invitation for you to make a purchase offer. Similarly, when you place an order, it constitutes your offer to buy the product(s) from us.

Upon placing an order, you will receive a confirmation email and/or SMS detailing your order. This acknowledgment confirms receipt of your order but does not signify our acceptance of your offer.
We accept your offer and finalize the contract of sale only when the product is shipped or dispatched to you. At that point, you will receive a notification via email and/or SMS confirming the shipment or dispatch. All orders are subject to product availability.

4) License
We grant you limited, revocable access to view and use the Website solely for identifying, purchasing, and managing returns or refunds of products in line with our policies.
The Company reserves the right to interrupt, terminate, or restrict your access to the Services at any time. Access may also be revoked if these Terms of Use are violated.
This license does not include authorization for:
Reselling products or using the Website for commercial purposes.
Extracting or using product listings, descriptions, or prices.
Any usage not specified in these Terms of Use.
Downloading or copying login credentials.
Using data mining, robots, or other extraction tools to collect Website content.
Creating or publishing databases derived from Website content.
5) Pricing and Payment Mechanism
a. Product prices may change at the Company’s sole discretion without prior notice. Payment methods include:

Credit/Debit Cards: Payments are processed immediately upon order placement. Orders may be subject to card validation and address verification checks.

Cash on Delivery (COD): Available for select PIN codes with an additional fee. Non-acceptance of confirmed COD orders may result in future service restrictions.

UPI: Payment is processed at checkout and debited from the associated account.

Gift Cards/Vouchers: Enter the unique code at checkout. Balances must be used within one year.

Store Credits: Store credits can only be used for full-price items and are valid for one year. They are non-refundable in case of order cancellations or returns.

Digital Wallets: Payments are debited from your wallet at checkout.

Net Banking: Payments are debited directly from your linked bank account.

You will receive an invoice via email and in your order package.
Errors in pricing will be communicated promptly. You may reconfirm the order at the correct price or cancel it for a full refund if already paid.
Shipping times are subject to external factors, and shipping or COD fees are non-refundable.

6) Communication and Unsubscription:
By using the Website, you agree to receive updates, offers, and promotional communications via email, SMS, or other channels.
You may unsubscribe from marketing communications at any time by following the instructions in the messages.

7) User Responsibilities
Users must not post unlawful, abusive, defamatory, or otherwise objectionable content.
Users should exercise caution and judgment when conducting transactions.
Professional behaviour is expected when interacting with Company representatives.
Users agree to cooperate in legal proceedings stemming from a breach of these Terms of Use.
Users must not interfere with the Services or access data for commercial purposes.
Users must ensure all provided information is accurate, up-to-date, and complete.
Compliance with applicable laws and maintaining confidentiality of account-related information is mandatory.
8) User Conduct
a. Users are prohibited from:
i) Copying, reproducing, or distributing Website content.
ii) Using automated tools for data extraction.
iii) Misusing Website features or introducing harmful elements like viruses.

Users must report unauthorized access, data breaches, or illegal activity.
Any misuse of login credentials or user-provided content remains the user’s sole responsibility.
By submitting content (e.g., photos, videos), users grant the Company a license to use, reproduce, or share the content for business purposes, including transfer to third-party service providers.
9) Limitation of Liability and Disclaimer
a. Your use of the Website is entirely at your own risk.
To the extent permitted by law, the Company, along with its officers, directors, employees, and agents, disclaims all warranties, whether express or implied, related to the Website and your use of it. The Company is not responsible for:
Errors, inaccuracies, or omissions in the Website Content.
Unauthorized access to or misuse of our secure servers and any personal or financial information stored within.
Interruptions or cessations of transmissions to or from the Website.

Bugs, viruses, Trojan horses, or other harmful elements transmitted via the Website by third parties.
Any errors, omissions, or damages resulting from the use of the Website Content.
The Company explicitly disclaims all warranties regarding the Website Content, including but not limited to:
Merchantability or fitness for a specific purpose.
Any expected outcomes from using the Website Content.
The Company and its affiliates will not be liable for any direct or indirect damages arising from modifications, discontinuation, or inaccessibility of the Website’s content, features, or services.
All Website content, features, and services are provided “as is,” without any warranty. The Company disclaims all implied warranties, including fitness for a particular purpose and non-infringement.
The Company shall not be held responsible for any direct, indirect, punitive, incidental, or consequential damages arising from your use of the Website or any delay or inability to use the Website’s content or services.
You assume responsibility for any errors, omissions, or inaccuracies on the Website. Material downloaded or accessed via the Website is at your discretion and risk.
No advice or information, oral or written, obtained through the Website creates any warranty not expressly stated here.
Engaging with Service Providers independently is done at your own risk, and you waive any rights against the Company regarding such engagements.

10) Intellectual Property Rights
a. All intellectual property rights in the Website and its content, including copyrights, trademarks, and designs, belong to the Company or its licensors. Unauthorized use, reproduction, or distribution of this content is strictly prohibited.
You agree not to challenge or misuse any trademarks, service marks, or trade names owned by the Company. All goodwill generated by the use of these marks benefits the Company exclusively.
The design, interface, and arrangement of the Website are protected by intellectual property laws. Unauthorized copying, modification, or use is prohibited.
Third-party trademarks displayed on the Website remain the property of their respective owners.
User-generated content remains the property of the user. However, for content uploaded for public viewing, you grant a non-exclusive license for its use.
11) Delivery and Shipping
Product availability is subject to change. In case of unavailability, we reserve the right to cancel your order and refund any payments made. Substitute products of equal or higher value may be offered.
We may remove products from the Website or refuse to process orders at our sole discretion, including after sending order confirmation. No liability will be assumed for such actions.
We will attempt to deliver purchased products to the designated address within the notified timeline. If delivery attempts fail after three attempts due to your unavailability, we may cancel the order and deduct shipping costs from any refund.
Products are your responsibility upon delivery. Ownership passes to you only after full payment, including delivery charges, is received.
12) Force Majeure
The Company shall not be liable for any loss of data, delay, failure, or disruption in the delivery of content or services through the Website caused by events beyond its reasonable control. Such events include, but are not limited to, natural disasters, internet outages, equipment or telecommunications failures, power outages, strikes, labour disputes, riots, civil unrest, shortages of labour or materials, fires, floods, storms, explosions, acts of God, pandemics, wars, governmental actions, legal orders from domestic or foreign courts, or the non-performance of third parties.
13) Notices
All legal notices or demands directed to the Company must be submitted in writing, in the English language, and delivered personally, via courier, certified mail, or electronic mail to the following entity and address:
Name: Panlekar footwear LLP
Address: R.no.29/1^st floor, Dubash building,Baporao Jagtap Road,Agripada, Jacob circle, Mumbai (400011)
Attention: Operations Manager
Email ID: Hello@panlekar.com
Notices shall be deemed effective once received by the Company through any of the aforementioned methods.
All legal notices or demands directed to a User will be considered effective if delivered personally, sent by courier, certified mail, email (to the last-known address provided by the User to the Company), or by posting such notice or demand on a publicly accessible area of the Website free of charge. Notices to a User shall be considered received:
When the Company can demonstrate that communication, whether physical or electronic, has been sent to the User, or
Immediately upon the Company posting such notice on the publicly accessible area of the Website.
14) Breaches
The Company reserves the right, at its sole discretion and without prior notice to the User, to remove, modify, or reject any User Content submitted, posted, or displayed on the Website if it reasonably believes such content is: Unlawful, In violation of these Terms of Use, Likely to subject the Company or its affiliates to liability, or Otherwise deemed inappropriate in the Company’s opinion.
If a User breaches any of these Terms of Use, or if the Company has reasonable grounds to believe such a breach has occurred, the Company may take disciplinary actions it deems necessary, including but not limited to:
Suspending or terminating the User’s account, including any related accounts identified at the Company’s sole discretion.
Restricting, downgrading, suspending, or terminating the User’s access to the Website or its services, including future usage rights.
iii. Removing any User Content submitted, posted, or displayed by the User.
Enforcing any other corrective actions or penalties as deemed appropriate by the Company.
Regardless of the provisions contained in these Terms of Use, the Company retains the right, with or without notice, to suspend, deactivate, or de-list a User’s account for reasons including but not limited to:
Economic constraints,
Operational challenges,
Financial implications, or
Usage behaviour inconsistent with the intended use of the Website or services.
The Company reserves the right to fully cooperate with governmental authorities, private investigators, or third parties during the investigation of any suspected criminal or civil misconduct. Furthermore, the Company may disclose a User’s identity and contact information if required by a government or law enforcement agency, a third party via legal communication, a subpoena, or other legal processes.
15) Indemnification

You agree to indemnify, defend, and hold harmless the Company and its affiliates—including directors, officers, employees, agents, subcontractors, partners, and representatives—against any losses, liabilities, expenses, costs, claims (including third-party claims), or damages (including loss of profits) arising from unauthorized attempts to:

(a) bypass or undermine the account information or other security features of the Website.

(b) use the Website for purposes other than those intended; or

(c) obtain, alter, damage, or destroy information or interfere with the system’s operation in ways that are not permitted and could lead to a loss of access to the Services.

Additionally, you shall indemnify and hold harmless the Company and its affiliates from any damages, losses, claims (including third-party claims), expenses, costs, and liabilities (including legal fees on a full indemnity basis) that may result from your access to or use of the Services, your submission or display of any User Content, or your breach of these Terms of Use and/or other policies of the Website.

16) Termination

The Company reserves the right to de-register you from its Website and/or terminate your access to the Website or its Services if it determines, at its sole discretion, that you have breached or manipulated any of these Terms of Use or other policies.
Notwithstanding the above, these Terms of Use will remain in effect indefinitely unless terminated by the Company.
Upon termination of your access to the Website or any Service, the Company may delete any content or materials related to your use of the Service without incurring any liability to you or any third party.
You will remain responsible for any Services or products ordered or used prior to the termination of these Terms of Use.
17) Governing Law
This Agreement shall be governed by and construed in accordance with the laws of India. Any disputes arising between the parties concerning these Terms of Use or any Service/product sold by the Company through the Website (or via telephone bookings) shall fall under the exclusive jurisdiction of the courts in Pune.
18) Disputes
For any complaints or queries related to the Services or Website, please contact our customer support team at +91 93224 89419. The Company requires a minimum of seven (7) working days to respond to your inquiries. However, please note that we will not address complaints related to non-compliance with these Terms of Use. The Company may take additional time as deemed necessary to respond to any complaint or query. In cases of non-compliance with these Terms of Use, the Company reserves the right to take appropriate legal action against you under applicable laws.
19) Severability
If any provision of these Terms of Use is found to be invalid or unenforceable in whole or in part, such invalidity will apply only to that provision or part thereof. The remaining provisions shall continue in full force and effect.
20) Amendment
We reserve the right to change, modify, add, or remove portions of these Terms of Use at our sole discretion without prior notice to Users. Any amended Terms will take effect immediately upon posting. Your continued use of our Services constitutes acceptance of these revised Terms.
21) Entire Agreement
These Terms of Use and other policies on the Website represent the entire agreement between you and the Company regarding your use of the Website and Services. Any agreements executed by you in relation to the Services shall be read in conjunction with these Terms.
22) Assignment
The Company has the right to assign these Terms of Use—including all rights, titles, benefits, interests, obligations, and duties—to any person or entity (including affiliates).